You need help now

Reach a real person at Vegastars Casino

Reach our team by live chat, e-mail or phone, 24/7 support in New Zealand, with most chats answered inside two minutes.

Get help now Licensed and protected

Paid today

170,885 NZ$

8,855 Players online

MGA LicensedRegulated under MGA/B2C/509/2014 since 2014

Fast PayoutsAverage 4-minute withdrawals, up to NZ$93,000

Data Protection256-bit TLS encryption across all sessions

Reach a human

Vegastars Casino answers three ways

This block shows which channel fits your question and how long each one takes.

Where is my withdrawal?

Live chat is best for anything stuck mid-session; a typical reply lands in two minutes and the desk never closes.

Start chat

Can I send documents?

Write to [email protected] with documents or longer details; answers usually arrive within eight hours, day or night.

Write e-mail

Phone line

Call +64 9 359 3144 (NZST) when you want a voice; a person picks up in about three minutes, whatever the hour.

Call now

Reading this from NZ

Play and talk to us from New Zealand

You will know the local number, the time zone, the languages and the regulator behind this site.

How to reach us

NZ phone+64 9 359 3144

Time zoneNZST

LanguagesEnglish, German, Norwegian, Finnish

E-mail[email protected]

Who supervises us

RegulatorMalta Gaming Authority, MGA/B2C/509/2014

Where to get help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

When play stops feeling like a game

Three independent organisations cover New Zealand gamblers: the Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme. Each works outside the casino. Each answers in confidence, at no charge.

Gambling Helpline New Zealand. A free phone and online service for anyone worried about their own play or someone else's.

The Problem Gambling Foundation of New Zealand. Counselling, education and advocacy aimed at cutting gambling harm across Aotearoa communities.

Multi-Venue Exclusion Programme. A scheme that bars a player from every participating venue in a district at once.

Choosing where to write

Which e-mail should you use?

You will have picked the right department and avoided a reply from the wrong desk.

Your account

General support[email protected]

Document checks (KYC)[email protected]

Money

Deposits and payouts[email protected]

Everything else

Complaints[email protected]

Privacy and data[email protected]

Business and partners[email protected]

Four answers on timing

Hours and reply times

Removes the worry of sending a message into silence after hours in New Zealand.

Live chat

Chat hours24/7 support

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone line

Phone number+64 9 359 3144

Phone waiting time3 minutes

A route that reaches the regulator

From first message to regulator

After reading you will have sent a complaint and know how to take it further.

The message that opens it

By the time you write, gather the transaction time, the game name and what you expected instead. Sending those to [email protected] starts the file.

Where is my reference?

Within eight hours a reply lands with a reference number. Keep that number: every later message quotes it and keeps the thread on one record.

Before you go higher

Should the reply miss the mark, ask for a senior review and say why the answer fails. Vegastars Casino then rechecks the account and the hand history.

Take the file to the regulator

No resolution after that, and you take the file to the Malta Gaming Authority, the regulator named on this page. Its own process then applies to your case.

Ready details, shorter wait

Line these up first and the first reply usually solves it outright.

Your registered e-mail address
Account username or player ID
Transaction date, amount and method
Screenshot of the error message
Photo ID and proof of address

Behind the site

Vegastars Casino operator details

Settles who runs the site and who holds the licence behind your account.

Company

Legal nameVegastars Casino Ltd.

Company numberC-34696 (Malta)

Registered addressTriq il-Kbira, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/509/2014

Written contact

Support e-mail[email protected]

Plain answers

What you get sorted in a minute

After a skim of these five answers you will know who to ask, when and in what words.

trustWhat if I need to check who licenses this casino?+

The Malta Gaming Authority licenses us under MGA/B2C/509/2014, and our company number is C-34696 (Malta). Should anything go wrong with a payout or a bonus, that regulator is the body standing behind your account. The licence details sit on this page for that reason.

trustDo I need to ring up to close my account?+

One email to [email protected] closes it, and we confirm in writing once it is done. Before you send it, withdraw any balance you want to keep. The account stays closed for good, so reopening later means going through verification again.

trustHow long before support knows it is really me?+

Three things do it: your full name, your date of birth and the email address on the account. That is enough for an agent to match you without a password ever being mentioned. Verification cases may also ask for a photo ID, a proof of address or a card image.

trustCan I get help at midnight on a Sunday?+

Chat and phone run around the clock, including public holidays and the small hours, so somebody is there at three in the morning. Typical waits sit near two minutes on chat and three minutes by phone, while an email takes about eight hours for a reply.

trustWhen can I write in something other than English?+

Agents answer in English, German, Norwegian and Finnish. New Zealand players get English by default, with the other three there if you prefer them. Whichever you pick, the same desks and the same times apply.