Before Payouts

Vegastars Casino KYC First, Then Your Payout

A screen asks for a few documents because the Malta Gaming Authority licence requires identity checks, and the review takes up to 61 hours.

Start My Verification

MGA LicensedRegulated under MGA/B2C/509/2014 since 2014

Answers At A Glance

See The Whole Check In Six Lines

A payout button looks grey, so here is the whole check in six short lines.

Who checks

Vegastars Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/509/2014

Review time

61 hours

Deadline

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Step Guide

Documents Open, Camera Ready, Nothing Missed

On screen, four numbered moves and warm, plain hints keep the whole thing simple, reviewed inside 61 hours.

One Shot, No Resend

A photo ID slot opens first; place your passport or driving licence flat, catch all four corners, and skip the flash so nothing glares back at the reviewer.

Keep The Corners Visible

Next comes proof of address; a recent bank statement or utility bill works, provided your name, address and issue date all sit inside the frame.

Routine Check, Not Suspicion

Show the card front with middle digits covered and your name readable; a source of funds question may follow, routine under the licence and never an accusation.

While You Wait

The request can arrive at sign-up or at your first deposit; once the set lands, expect up to 61 hours and watch your inbox for a blurred corner.

Four Rows

The Papers Behind A Smooth Payout

After this table you will know exactly which paper proves what, and which details must stay sharp.

Photo ID

ConfirmsWho you are

Must ShowFull face, all four corners, in date

Proof of address

ConfirmsWhere you live

Must ShowName, address and issue date readable

Payment card image

ConfirmsThe card you paid with

Must ShowFront face, middle digits covered

When We Ask

Moments The Check Catches Up

Useful the moment a request for papers appears before a payment goes through

Card Added, Check Follows

Adding a fresh card or wallet moves money a new way, so the casino looks again to match the account holder to the payout route before anything leaves.

Typed By Hand, Checked By Us

A middle name spelled differently, an old address typed by hand: small gaps stall a payout, so the team asks for a matching paper before it can proceed.

A Larger Sum Lands

Bigger sums stand out against your usual pattern, and the license expects the casino to look closer, so extra papers may be requested before the payment clears.

Before The First Payout

Sending winnings out for the first time means a full look at who you are, and the casino asks for your photo ID plus proof of address before the transfer.

Why Ask About My Money?

Holding licence MGA/B2C/509/2014 from the Malta Gaming Authority means the casino must understand where players' money began. That duty is routine and applies to everyone, so a request here is a check on the money, not a doubt about you.

Depending on how you play, the team might ask for any of these:

Latest payslip from your employer
Recent bank statement pages
Notice of assessment from Inland Revenue
Proof of a pension or benefit payment
Papers showing a recent property sale

Fix It And Send It Again

Out Of Date Already? An expired card or licence no longer proves who you are today, so the reviewer has to turn it down and the payout waits. Order a replacement from the issuing office Send the new photo ID once it arrives

Too Old To Count? Address papers are only trusted while they are current, and one that has aged past the accepted window cannot confirm where you live now. Request a fresh statement from your bank Photograph the newest bill you hold

A Grab, Not A Photo. A screen grab hides the edges and can be altered, so the reviewer cannot confirm the paper is real and genuine. Place the paper on a flat, lit table Photograph all four corners with the camera app

Checking Times

Where Do I Send My Documents?

Straight talk on timing, photos and repeat checks, in the helpful style Vegastars Casino is known for.

How long does the check take once everything is in?+

Our team works through the file and the stated turnaround is 61 hours. In most cases the review lands well inside that window, and the wider 4-minute payout target only starts counting afterwards. You get an update by email as soon as the decision is made.

What happens if one of my documents gets refused?+

A short note explains which paper fell short and usually why, such as a blurred corner or a hidden strip of digits. Fresh images sent to [email protected] go back into the queue for another look. Nothing else in your account changes while that happens.

Can I photograph my ID with a phone camera?+

Yes, phone photos are fine as long as the whole card sits inside the frame, sharp and unclipped. Daylight, no flash glare and a flat surface give the cleanest result. Save the image at full size rather than sending a screenshot.

Why does the casino ask where my money comes from?+

This question is routine under our Malta Gaming Authority licence and helps keep gambling proceeds clean. It is not aimed at you as a person and does not suggest anything went wrong. A payslip, a bank statement or a similar record is normally enough to close it out.

Do I need to send the same papers again further on?+

Usually not, because a passed check stays valid on the account. Two things bring it back: an expired ID, or a large change in how you pay and play. In either case the request arrives by email before any new review begins.

How late can I leave verification before my first payout?+

The licence means the check must be finished by the time you request your first withdrawal, not after it. We may also ask at registration or right after your first deposit, so getting ahead saves waiting. A payout request simply pauses until the review is closed.